Cozy Bundle

Frequently Asked Questions

Is shipping really free on every order?

Yes. Every order ships free with no minimum spend, no handling fee and no large-item surcharge. A single accent pillow ships free, and so does a full dining set. The price on the product page is the total you pay at checkout, excluding sales tax where applicable.

How long does delivery take?

Orders are processed in 1-2 business days, then delivered in 3-5 business days. Both windows count working days only, Monday to Friday. Most orders arrive 4-7 business days after purchase, and freight deliveries for large furniture are scheduled by phone or email.

Do you ship outside the United States?

We ship to the 48 contiguous United States only. We do not currently deliver to Alaska, Hawaii, Puerto Rico, the US Virgin Islands or internationally.

How do I track my order?

We email a shipping confirmation with a tracking link as soon as the carrier scans your parcel. Tracking can take up to 24 hours to show its first movement. If nothing moves for more than two business days, email [email protected] and we will open a trace.

What does the 30-day return policy cover?

Most items can be returned within 30 days of delivery if they are unused, complete and in their original packaging. Change-of-mind returns are accepted; you arrange return shipping and there is no restocking fee. Damaged, defective or incorrect items are covered at our cost.

How long does a refund take?

Refunds are issued to your original payment method within 5-7 business days after the returned item reaches our Star warehouse. You receive an email at authorization, at receipt and at refund.

Where do I send a return?

Cozy Bundle Returns, 305 Oak Knoll Street, NC 27356, United States. Email us first for a return authorization number and packing instructions so your parcel can be matched to your order.

Which payment methods do you accept?

PayPal is our standard checkout. You can pay with a PayPal balance, a linked bank account or any major debit or credit card inside PayPal's encrypted flow. We never store card details.

Do I have to assemble the furniture?

Most pieces arrive flat-packed with hardware, tools and illustrated instructions; assembly typically takes 20-60 minutes with two people. Upholstered sofas, daybeds and sectionals usually need only feet or legs attached.

How do I know a piece will fit my room?

Each product page lists dimensions. Measure your space, the doorway and the delivery path, and allow about 30 inches of clearance in front of seating and 36 inches between a dining table edge and the nearest wall. If you are unsure, email your measurements to [email protected] before ordering.